Shipping policy

At jennikidz, we strive to ensure a smooth and timely delivery of all orders. 

Jenni Kidz is an online-only store, so in-store pickup is not available. For more information, don't hesitate to call us at (306) 716-9195 or email us at contact@jennikidz.ca

How do we calculate shipping fees? 

SHIPPING TO CANADA

Orders are shipped within 1 to 3 business days of their reception. Delivery times are 6 to 10 days.

We offer free standard ground shipping on any purchase of $160 or more (before taxes).

For all other orders, a $15.95 CAD flat rate shipping charge applies. Orders are delivered by Canada Post and shipping confirmation with tracking number will be provided once your order has left our facilities. Shipping and handling charges are not refundable

Faster delivery in Canada (Canada Post Xpresspost): Need it sooner? At checkout you can choose Canada Post Xpresspost instead of standard shipping. The Xpresspost rate is calculated live by Canada Post based on your address and parcel, and it is shown before you pay. Our 1 to 3 business day order processing time still applies, and free shipping on orders of $160 or more covers standard shipping only.

*Please note that delivery times may be longer during periods of high traffic such as the holiday season.

SHIPPING TO THE UNITED STATES

We offer free standard shipping on any purchase of $160 USD or more. Delivery times to the United States are 5 to 10 business days. 

For all other orders, a $10.95 USD flat rate shipping charge applies.

Orders are shipped from Canada and a shipping confirmation with tracking number will be provided once your order has left our facilities.

Orders shipped to the United States can be returned within 14 days of receiving them, as described in our Return and Refund Policy. If a shipment has been lost we will file a claim and once the claim has been completed, we will either refund you or reship the items

All order ship from Canada. Therefore, your order will be subject to applicable customs, duties, and any required taxes.. These charges are to be covered by the customer.

Where Do You Ship?
We ship to Canada and the United States. 

Order Processing
We process orders within 1-3 business days. 

Delivery Times
Delivery times vary depending on different countries. Once your order is shipped, you will receive it in the following estimated time frame.

• United States : 5-10 Business Days
• Canada: 6 to 10 days

Please note that delivery times are estimates and not guaranteed. Factors such as weather conditions, carrier delays, and customs clearance may impact delivery times. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. 

Tracking Your Order
A shipping confirmation with tracking number will be provided once your order has left our facilities.

Undeliverable Packages
If you claim that you have not received your order when the tracking states the package was delivered, we will provide you with the contact information of the shipping company. You will need to contact the shipping company to obtain proof of package lost. After we receive the proof of package lost document from you, we can either refund your order in full or send you a replacement to a different address.

We are not responsible if a package is undeliverable because of:

• Incorrect address provided by the customer
• Missing due to a natural disaster

We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. 

Order Cancellations
If you need to cancel your order, please contact us as soon as possible. If your order has already been processed and shipped, you will need to follow our return policy to receive a refund.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at contact@jennikidz.ca