Jack et Lily FAQ

Who makes Jack and Lily shoes?

Jack and Lily is a Canadian footwear brand that makes shoes only for babies and toddlers. Founder Brenda Buell started it in 2004 by hand-sewing baby shoes when she could not find ones she liked for her own child.

What sizes do Jack and Lily shoes come in?

Jack and Lily sizes are listed by age in six-month ranges: 12–18M, 18–24M, 24–30M and 30–36M. Not every style comes in every range, so check the size options on each product page.

What is the difference between Jack and Lily trainers and slip-ons?

The star trainers close with a hook-and-loop strap plus elastic laces, which makes them quick to put on. The slip-on style is lower in profile and fastens with hook-and-loop panels. Both have a flexible sole with 3 mm of cushioning at the ankle and sole, and both can be worn indoors or outdoors.

Are Jack and Lily shoes for boys or girls?

Both. Our range includes a navy and white unisex trainer, grey options and a pink suede style. Find more shoes for early walkers in kids footwear, then build the outfit from baby boy clothes or baby girl clothes.

Do you ship Jack et Lily to Canada and the US?

Yes. Every order ships from Canada, usually within 1–3 business days, with an estimated delivery time of 6–10 days within Canada and 5–10 business days to the US. Shipping is free on orders of $160 CAD or more in Canada and $160 USD or more in the US; smaller orders ship for a flat $15.95 CAD or $10.95 USD. US shoppers see prices in US dollars, and US orders are subject to customs duties and taxes, which are paid by the customer. See our shipping policy for details.

Can I return Jack et Lily items?

Yes, within 14 days of receiving your order. Contact us before sending anything back; items must be unworn and unused, with tags and original packaging, and return shipping is paid by the customer. Full details are in our return and refund policy.